Privacy Policy

Effective Date: 21/10/26

Last Updated: October 2026

 

Bella Mia Marketing ("we", "us", or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, enquire about our services, engage us for marketing, or otherwise interact with our business.

 

This Policy should be read alongside our General Terms of Service and any service-specific agreements applicable to your engagement with us.

 

1. Information We Collect Depending on how you interact with us, we may collect personal information including:

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• Contact Details: Name, business name, email address, phone number, and physical/billing address.​

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• Website & Digital Interactions: IP addresses, device info, and browsing data collected via our website platform (Wix) and integrated cookies, pixels, and analytics tools.

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• Client & Campaign Data: Customer lists, lead form inputs, marketing briefs, brand assets, and feedback provided during strategy sessions.

 

• Communication Data: Information related to emails sent, opened, or clicked through our marketing channels.

 

 

2. How We Collect Information We collect information directly and indirectly, including when you:

• Complete a form on our Wix-powered website.

• Enquire about our marketing, SEO, or digital services.

• Subscribe to our newsletter or marketing content.

• Communicate with our team via email, phone, or meetings.

• Interact with our digital advertisements, social media accounts, or website tracking technologies.

 

3. How We Use Your Information We use personal information for purposes including:

 

• Delivering marketing, advertising, branding, and digital services.

• Onboarding and managing client accounts and projects.

• Responding to enquiries and communicating regarding ongoing campaigns.

• Processing and administering billing and payments.

• Sending direct marketing communications, updates, and newsletters (where permitted).

• Improving website functionality and performance using Wix Analytics.

• Complying with legal, tax, and accounting obligations.

 

4. Client Platform & System Access

As a digital marketing agency, our services may require clients to provide access to third-party digital platforms (such as Wix dashboards, social media ad accounts, email marketing software, or domain registrars). Access provided to us will be used strictly to deliver the agreed services. Where possible, clients should grant collaborator or permission-based access rather than sharing master passwords. Clients retain ownership and control over their underlying platform accounts.

 

5. Direct Marketing & Opt-Outs (APP 7 & Spam Act)

We may send direct marketing updates or newsletters if you have consented or where permitted by law. Commercial emails sent via our platform include a clear, functional "Unsubscribe" link. You can opt out at any time by clicking unsubscribe or contacting us directly. Operational communications regarding active projects or invoices are separate and will continue as necessary.

 

6. Disclosure to Third Parties & Overseas Storage (APP 8)

We do not sell personal information. However, because our business runs on platforms like Wix and other cloud tools, your data may be processed by trusted third-party providers:

 

Infrastructure & Software: Wix (website hosting), CRM platforms, cloud storage providers, and analytics tools.

 

Service Providers & Subcontractors: External specialists assisting with campaign execution.

 

Legal Authorities: When required by law or regulatory bodies. Some platforms and cloud servers store data overseas (including in the United States Europe).

 

We ensure our providers align with appropriate data security standards comparable to the Australian Privacy Principles.

 

7. Data Security (APP 11)

We rely on platform-level security measures including HTTPS/SSL encryption, secure multi-factor authentication, and cloud infrastructure security, to protect personal information against loss, misuse, or unauthorised access. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

 

8. Cookies and Tracking Technologies

Our website uses cookies and tracking pixels to analyse visitor traffic, measure ad performance, and improve user experience. You can manage or disable cookies via your browser settings, though this may impact certain website features.

 

9. Access and Correction (APPs 12 & 13)

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or out of date. Contact our Privacy Officer below to submit a request.

 

10. Privacy Concerns and Complaints

If you have questions or wish to lodge a complaint about how we handle your privacy, please contact:

 

Bella Mia Marketing

bellamiamarketing@outlook.com

Adelaide, SA 500